Privacy Statement

Last updated: April 2026. Metal & Wood (“we”, “us”, “our”) is committed to protecting your personal data when you use our website, contact us, or engage our custom metal and wood fabrication services.

1. Who we are

Metal & Wood is a custom fabrication business based in Vilamoura, Portugal. For the purposes of applicable data protection law (including the EU General Data Protection Regulation), we act as the data controller for personal data we collect through this website, email, telephone, social media, and in the course of providing our services.

Contact: metalwoodm@gmail.com · +351 927 718 431 · Vilamoura, Portugal.

2. What personal data we collect

Depending on how you interact with us, we may process:

  • Identity and contact data: name, email address, telephone number, postal or project address.
  • Project and communication data: descriptions, specifications, photos, drawings, messages, and records of calls or meetings.
  • Technical data (website): IP address, browser type, device information, and similar data that hosting or analytics tools may log when you visit our site.
  • Marketing (if applicable): preferences where you have agreed to receive updates (for example via social platforms such as our Facebook page).

3. How we use your data

We use personal data to:

  • Respond to enquiries and provide quotes, consultations, and contracts;
  • Design, manufacture, deliver, install, or restore work you commission;
  • Invoice, collect payment, and maintain business and accounting records;
  • Improve our website and services, and comply with legal obligations;
  • Defend legal claims where necessary.

We do not sell your personal data.

4. Legal bases (GDPR)

Where EU/UK law applies, we rely on one or more of the following:

  • Contract — processing needed to take steps at your request before a contract, or to perform our agreement with you;
  • Legitimate interests — for example managing our business, site security, and limited analytics, where not overridden by your rights;
  • Legal obligation — such as tax or accounting requirements;
  • Consent — where we ask for it (for example optional marketing), which you may withdraw at any time.

5. Retention

We keep personal data only as long as needed for the purposes above, including legal, tax, or warranty periods. Project files and correspondence may be retained for a reasonable period to support after-sales service and legitimate business needs, then deleted or anonymised where appropriate.

6. Sharing and processors

We may share data with trusted service providers who assist us (for example hosting, email, accounting, or logistics partners). They may only process data on our instructions and must protect it appropriately. We may also disclose information if required by law or to protect our rights.

7. International transfers

Your data is primarily processed within the European Economic Area. If we ever use tools hosted outside the EEA, we will ensure appropriate safeguards (such as standard contractual clauses) where required by law.

8. Security

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or alteration. No method of transmission over the internet is completely secure; you should also protect your own devices and accounts.

9. Your rights

Subject to local law, you may have the right to:

  • Access, correct, or erase your personal data;
  • Restrict or object to certain processing;
  • Data portability where applicable;
  • Lodge a complaint with a supervisory authority (in Portugal, the Comissão Nacional de Proteção de Dados).

To exercise these rights, contact us using the details in section 1.

10. Cookies and similar technologies

Our website may use essential cookies required for operation. If we add analytics or non-essential cookies, we will update this statement and, where required, obtain your consent before they run.

11. Children

Our services are not directed at children under 16, and we do not knowingly collect their personal data.

12. Changes

We may update this Privacy Statement from time to time. The “Last updated” date at the top will change when we do. Continued use of our website or services after changes constitutes notice of the update where permitted by law.

This statement is provided for transparency and does not constitute legal advice. For specific legal questions, consult a qualified professional.